QSIC Sample Resume

 

Jimmy J. Reding

700 Kennedy Court

Cambridge, MA 02141

(774) 567-8430

 

EXECUTIVE PROFILE

 

Senior-level executive with several years of experience airline management and operations . Background includes airfield management for the United States Army and consulting businesses in emergency preparedness.

 

Highly skilled communicator with ability to interact with people at all levels of the organization. Key skills include:

 

       Strategic  Business Planning

       Team Coaching and Performance Improvement

       Labor Relations

       Quality Improvement

       Profit Management

       Project Planning

       Public Relations

 

PROFESSIONAL EXPERIENCE

 

NORTHWEST AIRLINES Minneapolis, MN

1983 to Present

Publicly traded top U.S. airline.

CITY MANAGER

Promoted and re-located to start airline operations in three cities. 

 

Directed a staff of 35  responsible for ticketing, passenger service, ground operations, and fleet services for daily inbound and outbound flights. Managed P&L with annual revenues of $3 million and operating/capital budgets of $2 million. Handled personnel development and labor relations.

       Track, analyzed, and report key performance measurements.

       Recruited, trained, and directed a total staff of 80 with four supervisors.

       Secured a contract  to provide fleet services for ten daily flights. Reduced labor and operating expenses significantly and improved profit margin by 20%.

       Wrote and established corporate manpower guidelines. .

       Developed strategies to foster teamwork among agencies and improve overall airport safety.

       Assisted customer service employees by developing and helping implement a program to improve vertical communication and give the field employees a voice.

       Directed three renovation and safety improvement construction projects.

 

CUSTOMER SERVICE AND GROUND OPERATIONS MANAGER

Promoted to assist City Manager with personnel administration, regulatory compliance, and safety.

       Prepared schedules for more than 400 full-time and part-time employees.

       Maintained budget for the entire operation.

       Ensured compliance with all directives.

 

CUSTOMER SERVICE AND OPERATIONS SUPERVISOR

Managed a staff of 200 customer service agents. mplemented procedures to obtain inbound/outbound flight statistics.

 

CUSTOMER SERVICE REPRESENTATIVE/OPERATIONS AGENT

Provided passenger assistance at the ticket counter and gate areas. Ensured compliance with  airport regulations.

 

CORNHUSKER CHEMICAL Lincoln, Nebraska

1982 to 1983

FOREMAN

Supervised and trained 20 workers. Accountable for ensuring worker safety and maintaining stringent quality standards.

 

CONSULTING EXPERIENCE

 

BANS AVIATION CONSULTING Houston, TX

1996 to 2002

AVIATION CONSULTANT

Assisted small aviation businesses with the development of emergency policy and procedural manuals. 

 

MILITARY EXPERIENCE

 

MCCORD AIR FORCE BASE Tacoma, Washington

1980 to 1982

AIRFIELD MANAGEMENT SPECIALIST

Edited flight plans, monitored weather, and handled classified documents.

 

EDUCATION & CERTIFICATIONS

 

Airline/Travel Diploma, NW Air Academy Tacoma, Washington

1982 to 1983

 

Specialized Training Includes

Certifications

Organizational Behavior, Management Development, Central Command

Ground Security Coordinator

Airport Operations

 

PROFESSIONAL AFFILIATIONS

 

State Sports Association, Member

1998 to Present

 

International Machining Services,

1997 to 2000

 

 

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